Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.

To start a return, contact us at E-posta ile iletişim. Returns must be sent to: İkitelli Organize Sanayi Bölgesi Çevre Sanayi Sitesi 11. Blok No:17, Başakşehir/İstanbul, 34490, Türkiye.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can contact us at any time with return questions at E-posta ile iletişim.

Damages and issues

Inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions/non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal-care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have and, after the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if an item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the condition in which you received it: unworn or unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at E-posta ile iletişim.