Elsa Help Center
Answers to your questions.
We've answered the most common questions about Elsa hair brushes, choosing the right brush for your hair type, orders, payment, shipping, delivery, returns and customer support.
Products and production
Features and usage of Elsa hair brushes
01 What are your products made of?
Depending on the model, Elsa hair brushes use high-quality, heat-resistant 6.6 HB nylon, natural bristles and other functional materials.
The material and usage information for each model is given in its product description.
02 Do the brush handles deform?
As long as the products are used as intended and are not exposed directly to excessive heat, the handles are designed to keep their shape.
Do not let the brush come into direct contact with fire, heating elements or very hot surfaces.
03 Are your products suitable for professional use?
Most Elsa products are developed with the needs of both professional hairdressers and everyday users in mind.
Whether a product is meant for blow-drying, detangling, buns or styling is stated on its product page.
04 Are your products made in Türkiye?
Yes. Elsa hair brushes are made in Türkiye.
Since 1991 we have carried our industry experience, which dates back to the 1970s, into our own production.
05 Do the nylon bristles burn?
Used correctly, our heat-resistant models can withstand up to 200°C.
Products should not be exposed to open flame, heating elements or prolonged excessive heat.
06 Saç tipime uygun fırçayı nasıl seçebilirim?
- Small diameter: Short hair and defined styling
- Medium diameter: Everyday blow-dry and volume
- Large diameter: Long hair and a smoother result
- Detangling brush: Everyday brushing and detangling
07 Saç fırçamı nasıl temizlemeliyim?
Regularly remove the hair that collects in the brush. Suitable models can be wiped with a slightly damp cloth.
Do not leave wooden-handled or natural-bristle brushes in water for long, and dry them completely after cleaning.
08 Is your packaging recyclable?
We take care to choose packaging materials that can enter the recycling process.
Recycling options may vary depending on the packaging component and local collection systems.
Orders, payment and delivery
Information you may need while shopping
09 Which payment methods do you accept?
The credit card, debit card, and other secure payment options available in our store are shown at checkout.
Your card details are not stored directly by our store.
10 Can I pay in instalments?
Instalment options may vary depending on the payment provider, your bank, your card and current campaigns.
Available options are shown at checkout.
11 How much is shipping?
Shipping is free on all orders.
12 Teslimat ne kadar sürer?
Once payment is confirmed, your order is prepared and handed over to the carrier.
Delivery time may vary depending on the city, carrier, public holidays and seasonal demand.
13 Siparişimi nasıl takip edebilirim?
When your order ships, tracking details are sent by email or through the active notification channel.
14 Can I cancel or change my order?
If your order has not yet started being prepared, contact our customer service promptly to request a cancellation or change.
Orders that have already been handed over to the carrier may not be changed.
15 Sipariş vermek için bir hesaba ihtiyacım var mı?
If the store settings allow it, you can check out as a guest. Creating an account makes it easier to track your orders.
16 Will I receive an invoice for my order?
Orders are invoiced according to the billing details entered at checkout. The invoice may be sent physically or electronically.
For a corporate invoice, please enter your company details in full.
Returns, exchanges and support
After-sales processes and customer service
17 Can I return or exchange a product?
You can request a return under our current return policy for products that are unused, undamaged, complete and resaleable.
18 Bir ürünü nasıl iade edebilirim?
First, contact our customer service with your order number. Then follow the instructions you receive and send the product, well protected, to the address provided.
19 Can I return a used product?
The product must be unused, complete, and in resalable condition.
Special return conditions for personal care and hygiene products may be assessed separately.
20 What should I do if I receive a damaged or incorrect product?
Take photos of the product and the shipping package and send them to our customer service together with your order number.
After review, we will let you know about the exchange or resolution process.
21 When will my refund be credited to my account?
Once the product reaches us and the necessary checks are completed, an approved refund is initiated.
How long it takes to appear in your account depends on your bank.
22 Is my personal data safe?
Your personal data is processed in line with applicable data protection regulations and our store's privacy policy.
23 How can I reach you?
You can reach us through the contact form, by email or via the active customer support channels listed in our store.
24 How can I apply for wholesale or dealership?
For wholesale, export, distribution or dealership requests, share your company details, country and the products you are interested in via the contact form.
Try another word or get in touch with us.
Need help?
Didn't find your answer?
Reach our team about choosing a product, orders, shipping or after-sales support.